Refund Policy

At Ezzycase, we aim to provide clear and fair refund and return terms for our customers.

Eligibility for Refunds or Replacements

Refunds or replacements are available under the following conditions:

  • The item received is defective, damaged, or incorrect

  • The request is submitted within 7 days of delivery

  • Proof of purchase is provided

Items must be unused and in the original condition whenever a return is required.

Non-Refundable Situations

Refunds or exchanges are not available for:

  • Incorrect model, size, or design selected by the customer

  • Change of mind after the order is placed

  • Normal wear and tear

  • Sale or discounted items

Refund Process

Once a request is reviewed and approved, refunds will be issued to the original payment method.

  • Refunds apply to the item price only

  • Shipping fees are non-refundable

  • Refund processing may take 5–10 business days, depending on the payment provider

Replacements

If an item is confirmed to be defective, damaged, or incorrect, a replacement will be provided at no additional cost.

Replacement items are shipped according to standard processing and delivery times.

Returns

Due to international shipping logistics, physical returns are not required unless specifically requested by our support team.
Customers should not send items back without prior authorization.

Late or Missing Refunds

If you have not received a refund after approval:

  1. Check your bank or payment account again

  2. Contact your card issuer or payment provider

  3. Contact your bank for further confirmation

If the issue remains unresolved, please contact us at info@ezzycase.comΒ for assistance.